Every INAPHELLA creation is carefully handcrafted, inspected, and packaged before beginning its journey to its new owner.
Many of our pieces are one of one or produced in very limited quantities. We kindly encourage you to review the information below before placing your order.
INAPHELLA currently ships to most international destinations.
Shipping availability may vary depending on local regulations, customs restrictions, and carrier coverage. If shipping to your country is unavailable, we will notify you before your order is processed.
Customers are responsible for ensuring that the products they order may be legally imported into their destination country.
Ready-to-ship pieces are carefully prepared and dispatched within 1–4 business days following successful payment confirmation.
Private Commissions follow an individual production schedule, which will be discussed and agreed upon before production begins.
Business days exclude weekends and public holidays.
Standard international shipping is included in the listed product price unless otherwise stated.
Where available, customers may request Express Shipping for an additional charge.
Shipping providers are selected based on destination, reliability, and delivery requirements.
Delivery times vary depending on the destination country and the selected shipping method.
Estimated delivery times are provided for guidance only and should not be considered guaranteed delivery commitments.
INAPHELLA is not responsible for delays caused by customs procedures, weather conditions, transportation disruptions, carrier delays, or circumstances beyond our reasonable control.
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are determined by local authorities and remain the responsibility of the customer.
Unfortunately, INAPHELLA has no control over these fees and cannot predict their amount.
Once your order has been shipped, you will receive a shipping confirmation email together with tracking information whenever tracking is available through the selected shipping provider.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
INAPHELLA cannot be held responsible for delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Due to the exclusive nature of our creations, we do not accept returns or exchanges simply because a customer changes their mind.
Return requests will only be considered in the following exceptional circumstances:
Any request must be submitted within 48 hours of delivery and include clear photographs of both the product and its original packaging.
Each request is carefully reviewed before a decision is made.
As every INAPHELLA creation is individually handcrafted and many pieces are one of one, exchanges are generally not available.
If an exchange is exceptionally approved, it will be handled solely at the discretion of INAPHELLA.
If your package arrives visibly damaged, please contact us within 48 hours of delivery.
Please retain all original packaging materials, as they may be required during the investigation process or by the shipping carrier.
Failure to report shipping damage within this period may affect our ability to investigate the claim.
Private Commissions are created exclusively for the individual customer.
Full payment is required before design and production begin.
Once production has commenced, cancellations, returns, exchanges, or refunds are not available.
Production timelines are agreed individually for each commission.
INAPHELLA provides a 90-Day Limited Craftsmanship Warranty covering verified manufacturing defects identified within 90 days of delivery.
This warranty does not cover:
The determination of whether a claim results from a manufacturing defect or from normal wear, accidental damage, or improper use remains solely at the discretion of INAPHELLA following inspection.
Natural gemstones and handcrafted materials may display unique characteristics, textures, inclusions, colour variations, or natural patterns. These characteristics are part of the beauty and individuality of each creation and are not considered defects.
This warranty is non-transferable and applies only to the original purchaser.
If a shipment is confirmed as lost while in transit, INAPHELLA will work with the shipping provider to investigate the case.
Claims relating to lost shipments may only be assessed after the shipping provider officially confirms that the shipment is considered lost.
Any replacement, refund, or compensation will be assessed based on the outcome of the carrier’s investigation and the shipping service used.
If you have any questions regarding shipping, delivery, returns, or your order, we are always happy to assist.
Please contact us through our Contact page or via the official communication channels listed on our website.
These policies are intended to provide clear information about our ordering, shipping, and returns process.
Nothing within this policy limits or excludes any mandatory consumer rights that may apply under the laws of your country or region.
By placing an order with INAPHELLA, you acknowledge that you have read and understood this Delivery & Returns page.