Yes.
Every INAPHELLA creation is carefully handcrafted with great attention to detail. Each piece reflects our commitment to craftsmanship, originality, and timeless artistic design.
Every INAPHELLA creation begins with the idea, not the material.
We thoughtfully combine natural gemstones with carefully selected complementary materials—including textiles, wood, acrylic elements, and other thoughtfully chosen components—whenever they best serve the design, comfort, balance, and artistic vision of each creation.
Every material is intentionally chosen for its purpose, helping bring each handcrafted piece to life with harmony and authenticity.
Because every creation is unique, the exact materials used are always listed on the individual product page whenever applicable.
Yes.
Every INAPHELLA creation is individually handcrafted.
Most of our creations are true one-of-one pieces and will never be reproduced.
Some designs may be reimagined in the future, but they will always feature different gemstones, materials, colours, or artistic details, making every creation unique.
Occasionally, a design may be intentionally created as a matching pair. In such cases, both pieces share the same design and carefully selected gemstones while remaining exclusive to that particular pair and colour story.
Once a one-of-one creation has found its owner, it becomes part of the INAPHELLA archive and is not recreated.
Yes.
We offer Private Commissions for clients looking for a piece created exclusively for them.
Each commission is discussed individually before production begins.
Simply contact us through our Contact page or WhatsApp.
We’ll discuss your ideas, preferred style, materials, timeline, and provide a personalised proposal before production begins.
Full payment is required before design and production begin.
This allows us to dedicate our time, materials, and creative process exclusively to your commission.
As every commissioned piece is created exclusively for one client, cancellations, returns, exchanges, or refunds are not available once production has commenced.
Due to the limited availability of our creations, pieces are only reserved once payment has been successfully completed.
Ready-to-ship creations are dispatched within 1–4 business days after payment confirmation.
International delivery times vary depending on your destination and shipping provider.
Please refer to our Delivery & Returns page for complete shipping information.
Yes.
INAPHELLA ships to most countries worldwide.
Shipping availability may vary depending on local regulations or carrier coverage.
Due to the exclusive and handcrafted nature of our creations, returns or exchanges are generally not accepted unless:
The wrong item was delivered.
The item was damaged during verified transit.
A verified manufacturing defect is identified.
Please refer to our Delivery & Returns page for complete details.
No.
Natural gemstones and handcrafted materials may display unique colours, textures, grain, inclusions, patterns, or slight variations.
These characteristics are part of their natural beauty and handcrafted nature, making every INAPHELLA creation unique.
We make every effort to represent every creation as accurately as possible.
However, slight variations in natural materials, handcrafted details, lighting conditions, and individual screen settings may result in minor visual differences.
These variations are a natural part of handcrafted artistry and should not be considered defects.
To preserve the beauty of your creation, we recommend avoiding unnecessary exposure to water, perfumes, cosmetics, excessive humidity, and pressure.
For complete care instructions, please visit our Care Guide.
Yes.
Every INAPHELLA creation is presented in our signature packaging, carefully prepared to offer a refined unboxing experience whether it is a gift for someone special or for yourself.
Available payment methods are displayed securely during checkout and may vary depending on your location.