At INAPHELLA, we believe that trust begins long before a purchase is made.
This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to you regarding your personal information.
By using our website, creating an account, placing an order, or contacting us, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with our website, we may collect the following information.
If you create an account, we may store:
When placing an order, we may collect information necessary to:
When visiting our website, certain technical information may be collected automatically, including:
The information collected depends on how you interact with our website and the features you choose to use.
We only collect information that is necessary to operate our business and improve your experience.
Your information may be used to:
If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials.
You may request deletion of your account at any time.
Where legally permitted, we will delete or anonymise your personal information while retaining records we are legally required to keep for accounting, tax, fraud prevention, or other legal purposes.
INAPHELLA does not store or have direct access to your complete payment information.
Payments are securely processed by authorised third-party payment providers.
Payment providers process your payment information according to their own privacy and security policies.
To deliver your order, we share only the information necessary with our shipping partners, including:
Shipping partners use this information solely for the purpose of delivering your order.
Our website uses cookies and similar technologies to improve your browsing experience.
These technologies may help us:
We may use trusted analytics, advertising, and performance tools to help us better understand website usage and improve our services.
These services may collect information in accordance with their own privacy policies.
We will only send marketing communications where you have requested or agreed to receive them.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those communications.
Transactional communications relating to your purchases, account activity, customer support, or important service updates are not considered marketing communications and may still be sent when necessary.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, it is securely deleted, anonymised, or otherwise handled in accordance with applicable legal requirements.
Depending on the laws applicable to your location, you may have the right to:
Some of these rights may vary depending on the laws applicable in your country or region.
We will respond to legitimate privacy requests within a reasonable timeframe and in accordance with applicable laws.
INAPHELLA serves customers from different countries.
By placing an order or using our website, you understand that your information may be processed where reasonably necessary to provide our services, subject to appropriate safeguards and applicable legal requirements.
Our website may contain links or integrations with third-party services, including payment providers, shipping partners, analytics tools, or social media platforms.
Your interactions with third-party services are governed by their own terms and privacy policies.
We are not responsible for the privacy practices of external websites or independent third-party services.
We encourage you to review their privacy policies before providing personal information.
We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, misuse, disclosure, alteration, or loss.
While no method of electronic transmission or storage can guarantee absolute security, we regularly review our practices to help maintain an appropriate level of security for the information entrusted to us.
Our website is not intended for children under the age required by applicable law to provide valid consent for data processing.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be published on this page.
If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact us through our Contact page or our official communication channels.
Privacy is more than a legal obligation—it is part of the trust we build with every visitor and every customer.
We only collect the information necessary to provide our services, improve your experience, and fulfil our responsibilities.
We never sell your personal information.
Every piece we create is built with care, and we believe your personal information deserves the same level of respect.